Refund policy

Returns, Exchanges & Refund Policy

At OUTKAST AURA, we want you to receive exactly what you ordered. If there is a genuine issue with your order, we'll do our best to make it right.

Please review the following policy before placing your order.

Returns & Exchanges

You may request a return or exchange within 7 days of delivery if:

  • You received the wrong product.
  • You received a different size from the one you ordered.
  • Your item arrived damaged or defective.
  • The product is materially different from what was ordered.

Please contact us within 7 days of receiving your order at outcast.theory2026@gmail.com or via WhatsApp at 0314-7132514, and provide your order number, details of the issue, and clear photographs where applicable.

What Is Not Eligible?

Returns, exchanges, or refunds will not be accepted for:

  • Change of mind or second thoughts.
  • Ordering the wrong size yourself.
  • Disliking the fit, color, design, or style after receiving it.
  • No longer wanting or needing the product.
  • Items that have been worn, washed, altered, stained, damaged, or used.

Change of mind, personal preference, incorrect size selection by the customer, or second thoughts do not qualify for a return, exchange, or refund.

Please check our product information and Size Guide carefully before ordering.

Return Conditions

Approved returns must be:

  • Unworn and unwashed.
  • In their original condition.
  • Free from stains, odors, damage, or signs of wear.
  • Returned with original tags and packaging, where applicable.

Items that do not meet these conditions may be refused.

Refunds

Refunds are available for approved claims involving genuine issues with an order.

Once we receive and inspect the returned product, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, customs duties, taxes, and import fees are generally non-refundable, except where required by applicable law or where the issue was caused by OUTKAST AURA.

International Orders

For international orders, please carefully review sizing and product information before purchasing.

International return shipping, customs duties, taxes, and other associated charges may be the customer's responsibility unless the item received was incorrect, damaged, or defective due to an error on our part.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable local laws.

How to Request a Return, Exchange or Refund

Contact OUTKAST AURA Customer Support within 7 days of delivery through either of the following:

Email: outcast.theory2026@gmail.com
WhatsApp: 0314-7132514

Please provide:

  • Your order number
  • Reason for your request
  • Clear photographs of the product, if applicable

Please do not send any product back before contacting us and receiving return instructions.

We take responsibility when something genuinely goes wrong with your order. However, correctly fulfilled orders cannot be returned simply because of a change of mind or personal preference.

OUTKAST AURA reserves the right to review and reject requests that do not meet the conditions of this policy, subject to applicable consumer protection laws.